Frequently Asked Questions

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Payments

We accept Visa, MasterCard, American Express, Discover, and Diners Club debit and credit cards. All information sent between your computer and our payment processor is automatically encrypted to ensure the safety of your information.

Payments are processed by secured services through credit card processing company Square and PayPal.

Shipping 

Any of our products that are ordered under $100 will be delivered via USPS in North America with a shipping cost that ranges between $7.65 to $18.00. All orders over $100 will be shipped for free using the code SHIPFREE100. Also, we are currently hand delivering our products to customers in North New Jersey free of cost for the months of September 2020 to October 2020.

ALLERGY, DIET AND HEALTH

Papalo’s Spice Co understands your concerns about potential allergens in the foods you eat. Our primary goal is to provide accurate information on the packaging of the product(s). To do this, we carefully manage the ingredients we buy and how we prepare our products.  You agree to use your best judgment and reasonable care, including seeking counsel from your health care professionals to ensure that you are not allergic to any of the ingredients. Papalo’s Spice Co will not assume any liability for adverse reactions to food consumed, or items you may come in contact while using its products.  Please be advised consuming raw, cooked to order or under-cooked meat, poultry, seafood, shellfish or eggs may increase your risk of food borne illnesses, especially if you have certain medical conditions.